Help - Risin International Pte Ltd

Order Procedure

Step 1: Email or Upload Artwork

You may place an order via the website, email to us or visit our office during office hours.

Step 2: Verify Artwork

Once we have received your artwork, we will only check the printing size, resolution and color mode. An Approval with the artwork and printing information will be send to client for confirmation. It will be client’s responsibility to ensure that all information, images and layout is correct before confirming the order.

Step 3: Payment

Upon confirmation, kindly proceed to make payment.

a. What type of payment modes do you accept?

We accept cash (SGD), Local Cheque and Bank Transfer.

b. Do you offer credit terms?

No, we do not offer any form of credit terms. Please call for more information.

c. When do we need to pay for the order?

All order must be paid upon order.

d. I have transferred the money to your bank account, will you be able to check?

Please scan the ATM Bank Transfer Slip or screenshot the iBanking “Successful Transaction Page” and email to us for verification purpose.

Step 4: Printing

After receiving the payment, we will proceed with the printing. Printing lead time will be stated inside the Approval. Lead time does not include Saturday, Sunday, Public Holiday and office closure.

Step 5: Delivery

a. Can I self-collect?

Yes, you may collect from our office during our office hours.

b. Is delivery chargeable?

For Name Card, Post Card and Sticker (1Up Size):
Free of Charge (Order above $50)
$5 Delivery (Order below $50)

For Flyers, Letterhead, Envelope, Poster and Others:
Range from $10 – $50 depending on the size of the item.

c. I have place several orders, will you be delivering all together?

Yes, we will wait till everything is ready before arranging delivery.

d. What is the normal delivery timeline?

Our normal delivery timeline is additional 1-2 working days.

e. Apart from normal delivery, do you provide urgent delivery services?

Yes, please check with us for pricing and availability.

f. When will the delivery arrived?

For normal delivery, the delivery will arrive anytime from 10am to 6pm.

g. Can I specify timing for delivery?

Delivery is outsourcing to a courier company therefore we are unable to estimate the time of delivery.

h. Can I send my own courier to collect?

Yes. However, if you have any outstanding payment, you will have to get your courier to pay on your behalf before we hand the item to the courier. We will not be responsible for any damages to the items caused by your courier.

Acceptable Print Policy

Colour Discrepency

For CMYK process printing, our acceptable standards is within 10 percent of the original intended colour. Colour discrepancies will occur within the same print run (Eg. The colour of each individual printout in a single print run may differ from each other by up to 10 percent) Colour discrepancies may also occur in separate print runs of the same artwork on separate occasions (Eg. When reprinting a print job using the same artwork used previously colours may also differ by up to +/-10 percent even though the same artwork is being used.)

Variancy of Colours

Variancy of colour within the same batch of printing is deemed acceptable if the colour varieties fall within 10 percent of original colour. We cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.

Tolerance of the cutting edge: +/- 1mm

Cutting will not be 100 percent accurate for all 4 sides. Artwork design with border need to take note that the final card might not be 100 percent accurate.

Tolerance of registration for extra finishing

(Spot UV / Hotstamp: +/- 1mm / Die cut / Embross): +/- 1mm

Bubbling from Lamination

Bubbling after lamination is deemed acceptable if it is less than 0.5mm in diameter.

Return Policy

If you are not satisfied with your printed goods (excluding those stated inside Acceptable Print Policy), please contact us within 1 week (7 days) upon receiving your order. Please state your invoice number and reason for dissatisfaction. We will review your request and work with you to meet your expectations.

Please note that we are not responsible for:

a. Defects due to C+M+Y+K value more than 250 (Especially for Gray, Brown, Purple and Green colour)
b. Incorrect actual size, bleeding size, and image too near to the cutting edge
c. Spelling, punctuation or grammatical errors on the artwork
d. Inferior quality or low-resolution of uploaded images.
e. Errors in user-selected options such as choice of finish, quantity or product type.